Trying to get a small business off of the ground is daunting. There are so many things to consider and so many expenses. If you can’t afford full-time office help to answer phones, do you just let them go to voice mail and get to them as soon as you can, or is there another solution? Why not hire a virtual receptionist?
1] No More Phone Tag
When you hire a virtual receptionist, the calls are always answered. You don’t have to worry about frustrated customers leaving angry voice mail messages because every call is answered by a pleasant, professional voice who can take a message or give out previously agreed upon information.
When calls are consistently answered during regular business hours, or even outside of those times, customers get a better impression of your business. A virtual receptionist can be set up to answer calls during breaks and vacations, as well.
2] Fill in for Emergencies
Even if you have a full-time receptionist on-site, people get sick or need to take time off. A virtual receptionist can be brought on to handle those times so that customers always have a pleasant, professional experience. You can relax and know that even if an emergency comes up, the phones are covered.
3] Increase Sales
When customers are treated professionally and get the information they need, they trust your company and that will boost sales. Knowing that a person will be on the other end of the line instead of an automated maze will increase business.
4] Make Better Use of Your Time
Using a virtual receptionist can help you use your time more efficiently. Instead of trying to answer incoming calls and do other business at the same time, having someone to answer calls for you and then give you the messages allows you to organize your time into blocks and get more done.
When you get your messages, you can order them based on importance or even delegate to someone else to handle some of them.
5] Save Money
Hiring full-time employees can be very expensive, especially someone who is experienced in customer service. You have to pay a salary and benefits, and then there is the issue of time spent between calls.
Using a virtual receptionist allows you to get your important calls without worry about those extra expenses. You don’t have to provide office space or furniture. It’s a win-win.
When you are starting a business, every call counts. Hire a virtual receptionist to be sure you never miss another one.